Ship and Delivery Policy
At Bullionare Times Pvt. Ltd, we ensure that every order is handled with the utmost security, transparency, and compliance. This policy outlines the procedures for shipping and delivery of our 24KT 999 gold coins, exclusively available through our mobile application Gold Pay.
Product Details
Gold Coins Offered:
We ship only 24KT 999 gold coins, ensuring the highest purity and quality standards.
Gold coins are not manufactured by us but sourced from trusted and verified vendors.
Each coin is rigorously tested, hallmarked for authenticity, and only then listed on our app for sale.
Weight Range:
Customers can purchase gold coins ranging from 0.5 grams to 100 grams.
Delivery Area
We currently deliver only within Bangalore, India, ensuring compliance and secure hand-to-hand delivery.
Delivery Process and Timelines
Order Placement:
Orders must be placed exclusively through our mobile application. Orders cannot be placed via this website or any other platform.
Processing and Delivery Time:
Orders are processed within 3 working days and delivered within 7 working days from the date of confirmation.
Delivery timelines may vary during public holidays or peak periods.
Verification Prior to Delivery:
Delivery is conducted only at the registered KYC address and handed directly to the KYC-verified individual.
Identity Verification: The recipient must provide valid government-issued identification matching the KYC details.
Signature and OTP Validation: A signature on the invoice and an OTP sent to the registered mobile number are mandatory to complete the handover.
Package Inspection: The package will be opened and inspected in the presence of the delivery agent to ensure transparency and satisfaction.
Shipping Charges
Shipping charges are determined based on the order value and quantity.
The applicable charges will be displayed at checkout within the mobile app.
Order Tracking
Customers can track their orders in real-time through the "Order Tracking" section of our app. Notifications will be sent at key stages of the delivery process.
Returns and Refunds
Immediate Returns:
Customers can report any issues with the shipment during the inspection at the time of delivery. Immediate returns can be initiated in such cases.
Post-Delivery Returns:
If an issue arises after delivery, customers must contact our support team within 7 days of delivery.
Returns are subject to verification and approval based on the condition of the gold coin and accompanying documents.
Compliance and Sustainability
Gold Authenticity and Testing:
All gold coins are sourced from verified vendors, tested for purity, and hallmarked in compliance with Indian regulatory standards.
KYC Compliance:
We strictly adhere to Know Your Customer (KYC) norms to ensure the highest levels of security and regulatory compliance.
Eco-Friendly Packaging:
We utilize sustainable, eco-friendly materials for packaging, reflecting our commitment to environmental responsibility.
Customer Support
Our support team is available 24/7 to address any queries or concerns regarding your order:
Email: support@bullionare.com
Support Number: +91 916 453 9990
Policy on Undeliverable Packages
Delivery Attempts:
In case of a failed delivery due to customer unavailability, we will reschedule the delivery after confirming a new time.
After two failed delivery attempts, the order will be marked as undeliverable, and further action will require contacting customer support.
Address Change:
Delivery addresses cannot be modified once an order is placed to ensure compliance with KYC and security protocols.
This policy reflects our commitment to providing secure, transparent, and reliable delivery services for our 24KT 999 gold coins. For further assistance, please don’t hesitate to contact us.