Refund & Cancellation Policy

Effective Date: January 1, 2025

1. Overview

At Bullionare Times Private Limited, we value our customers and aim to maintain the highest standards of product quality and service. If you are not completely satisfied with your purchase, please review our Refund & Cancellation Policy below.

2. Cancellation Eligibility

• Cancellation Window:

  • Customers may cancel their booking up to 7 days after making the booking.

  • Once the booking has been confirmed and the order placed, cancellation is permitted only within 48 hours.

3. Refund Eligibility & Exceptions

• Partial Refunds:

  • If a delivered coin is found to be tampered with or its seal is broken, you may be eligible for a partial refund. The refund amount will depend on whether the seal is broken or intact.

• Non-Refundable Scenarios:

  • Items that do not meet the above conditions or that have been fully accepted upon delivery may not be eligible for any refund.

4. Refund Process

• Processing Time: Refunds will be processed within 7 working days.

• Refund Method: Refunds will be issued to the same payment source used during the transaction.

5. How to Initiate Cancellation/Refund

• Cancellation:

  • To cancel your order, please contact our support team via email at support@bullionare.com or call 916-453-990.

  • Ensure you mention your order details and the reason for cancellation.

• Refund Requests:

  • For refund requests, please email our support team, providing any necessary documentation (e.g., photos of tampered or broken seals) to expedite the process.

6. Contact Information

For any questions or concerns regarding refunds or cancellations, please contact us:

• Email: support@bullionare.com

• Phone: 916-453-990

• Mailing Address:
  2ND FLOOR, 28/6/3, LAXMI TOWER 3,
  NAGARATHPET CROSS, BENGALURU CITY SUB POST OFFICE,
  KEMPANA LANE, BENGALURU,
  KARNATAKA - 560002

7. Legal and Regulatory Disclosures

• Consumer Rights: This policy complies with applicable consumer protection laws. In jurisdictions with mandatory consumer rights, your statutory rights remain unaffected.

• Dispute Resolution: Should any disputes arise, please contact our support team for resolution. If a resolution cannot be reached, you may escalate the matter to the appropriate consumer protection authorities.

• Amendments: We reserve the right to update this policy periodically. Any changes will be posted on this page along with a revised effective date.