Bullionare Times Private Limited Cancellation, Refund, and Anti-Fraud Policy
At Bullionare Times Private Limited, through our brand Gold Pay, we are dedicated to providing a secure and user-friendly platform for purchasing physical gold coins and bars. Please review our cancellation, refund, and anti-fraud terms below to ensure a safe and compliant experience.
Cancellation Policy:
Orders placed through the Gold Pay app can only be cancelled on the same day of purchase.
Cancellations must be completed before the day’s end, as the gold is dispatched for delivery soon after the transaction.
To cancel your order, visit the Order History section within the app and follow the steps to submit a cancellation request.
Refund Policy:
Upon successful cancellation, refunds will be processed within 6-8 business days and returned to the original payment method.
If funds are added from non-KYC verified accounts, the amount will be rejected and refunded within 7-10 working days.
Should you encounter any delays beyond the stated timeframe, please contact our support team at support@bullionaretimes.com.
AML & Fraud Prevention Terms:
Funds for purchasing gold must only be added from verified KYC accounts. Any funds transferred from unverified or third-party accounts will be rejected and refunded within 7-10 business days.
Withdrawals or sales of gold will only be allowed to the KYC-verified bank account from which the funds were originally deposited. This ensures all transactions remain tied to the respective account holder.
We strictly enforce anti-money laundering (AML) policies. Any suspicious activities related to money laundering or fraud will be monitored and reported to the appropriate authorities.
Accounts found engaging in money laundering, fraudulent activities, or violating legal regulations will be immediately suspended, and users may face permanent termination of account privileges.
Non-Cancellable Orders:
Orders that have already been dispatched for delivery cannot be cancelled, as the gold is en route to the registered address.
Legal Terms:
Bullionare Times Private Limited reserves the right to terminate accounts or refuse service to users found in breach of our AML or fraud prevention policies.
All transactions, activities, and disputes involving the Gold Pay platform are governed by Indian law, and users agree to comply with all relevant regulations by using our services.
By using the Gold Pay app, you agree to these terms, ensuring a secure, compliant, and fair experience for all parties involved.